Support

Non-Stop Customer Support and Training Services to Suit Your Needs

Oceus offers around-the-clock support and in-depth training services to our customers. Our knowledgeable and personable staff will answer any question, deliver expert training, and provide technical assistance.

Support When You Need It

Our dedicated support managers and engineers will assist you 24/7/365 with any of our products or solutions – from RMA and logistics support to case management, from hardware and software life-cycle management to remote provisioning and diagnostics. We can also provide longer-term support services such as project management and network auditing. Customers may log in to our Support Portal here.

Contact our customer support team at 1-855-GO-OCEUS (1-855-466-2387) or customersupport@oceusnetworks.com.

Hands-On Training

Our training services offer hands-on operation of network equipment under the supervision of highly qualified instructors. We teach practical applications of our solutions that will develop the competence needed to align new technology implementations with the people who make it happen. We provide standard courses for our Xiphos family of products as well as training for our customized solutions that use a mix of network components from various vendors. Classes include:

• Introduction to Xiphos: This introductory class covers basic Xiphos operations, LTE concepts, and features and benefits of the 4G LTE network. (1 day)
• Xiphos 4G LTE Operations and Maintenance: This course covers fault management, node management, advanced operations, configuration, and troubleshooting. Hands-on exercises are included. (2 days)
• Subscriber Provisioning: This course provides a greater understanding of subscriber management, including the ability to add a single subscriber, or multiple subscribers, through bulk provisioning. The instructor can also demonstrate UICC (“SIM”) card burning. (1 day)
• ONmission: This course reviews the ONmission user interface. It provides an opportunity to learn and practice ONmission RF configuration, network management features, addition and editing of subscribers and, if desired, mobile device management. (1 day)